Frequently Asked Questions (FAQ)

We understand you may have questions about working with HKOTL. We've compiled a list of frequently asked questions to help you find the information you need quickly. If you don't find the answer you're looking for, please don't hesitate to contact us directly via WhatsApp.

Ordering & Products:

Q: What products do you offer?

A: We offer a wide range of consumer electronics, including mobile phones, tablets, audio equipment, cameras and lenses, gaming products, and accessories from leading brands like Apple, Samsung, Xiaomi, Ulefone, Sony, Canon, Bose, PS5, Nintendo Switch, and Meta Quest.

Q: How do I place an order?

A: The easiest way to place an order is to contact us directly via WhatsApp. We'll be happy to discuss your needs and connect you with one of our Sales Rep.

Q: Do you have a product catalog?

A: While we don't have a static printed catalog due to our rapidly changing inventory, we can provide you with information on specific products or brands you're interested in. Contact us on WhatsApp, and we'll assist you.

Q: What is the minimum order quantity (MOQ)?

A: We don’t have an MOQ. However if the order is very small the shipping fees are expensive for a few units.

Q: Are your products genuine?

A: Yes, we only source and sell genuine products. We work directly with authorized distributors to ensure the authenticity of our products. We can send you real time videos of our products and you can check the IMEI online to reassure yourself that their Original.

Shipping & Delivery:

Q: How long does shipping take?

A: Delivery to Europe and Asia typically takes 1-2 days from Hong Kong. We use DHL and Fedex, Other destinations may vary. Contact us for more specific shipping times to your location.

Q: What are your shipping costs?

A: Shipping costs are calculated based on the weight, dimensions, and destination of your order. We'll provide you with a shipping quote when you ask for quotations.

Q: Do you ship internationally?

A: Yes, we ship internationally. Contact us to discuss your international shipping needs.

Q: How can I track my order?

A: Once your order is shipped, we'll provide you with a tracking number from our partners DHL and Fedex so you can monitor its progress.

Payment & Financing:

Q: What payment methods do you accept?

A: We accept various payment methods. Bank Transfer, Payment Links (Credit Cards). Contact us via WhatsApp to discuss the available options.

Q: Do you offer financing options?

A: Yes, we work with financial institutions to offer credit and alternative payment solutions to help with your cash flow. Contact us for more details.

Returns & Warranty:

Q: What is your return policy?

Please contact us via WhatsApp to receive our Return Policy Document

Q: What is the warranty on your products?

A: We don’t provide warranty, we focus on trading B2B. Our customers provide their end customers with warranty.

General Inquiries:

Q: How can I contact HKOTL?

A: The best way to contact us is via WhatsApp, Email or Skype. Our team is available to answer your questions quickly and efficiently.

Q: What are your company's values?

A: We value happy customers, transparency, and building sustainable long-term partnerships. We're committed to providing the best possible service and working together with our customers to achieve mutual success.